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Consumer Support Specialist

SharkNinja -   Leeds, UK

Posted 41 days ago

Salary: Not disclosed

Consumer Support Specialist - 12 Months FTC

Leeds (Thorpe Park) based with 2 days per week remote

SharkNinja is the maker of class-leading Shark vacuums and the innovative line of Ninja kitchen appliances. Our mission is to delight our customers with innovative products, and to positively impact lives in every home across the globe.

The Consumer Support Specialist will primarily be responsible for ensuring the contact centres have the adequate support documentation to ensure a five-star consumer experience. They will be accountable for accurate reporting on consumer contacts through cross-functional reporting platforms to analyze trends and identify areas of opportunity for both services through our customer service team and products through our core engineering teams. Ensure that all consumer inquiries are addressed from our partner retailers’ websites with the appropriate brand voice. 

SharkNinja Is committed to safeguarding the privacy of individuals. Our Data Privacy Statement outlines how we will process your personal data when you apply for a role at SharkNinja or are engaged in services with one of our entities; https://www.sharkninja.com/employment-privacy-notice/

 

SharkNinja operates Preferred Supplier (PS) arrangements for all permanent, contract and temporary recruitment across all UK functions. As such, we would ask that agencies refrain from making contact with any of our SharkNinja colleagues and that no CVs are submitted to staff across the Business. Any unsolicited CVs and/or communications will reflect unfavourably on any potential opportunities for your agency. Any CVs will be sent at your own risk and will be interpreted as ‘gifts’ and we will reserve the right to engage with candidates directly having not, in any way, entered into your company’s Terms and Conditions of Contract. If you would like to be considered for Preferred Supplier status, please send a brief introduction to your business to llee@Sharkninja.com, clearly stating in the header of your email your company name and the discipline(s) that you specialise in. Your email will then be kept on file for consideration should we review our incumbent Preferred Suppliers. Thank you for your interest and co-operation.

At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

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